Ts chat sites
It’s well worth being a cut above the rest if you want to build a reputation for the right reasons.
“It’s nice to be nice” as the old saying goes; with Kissmetrics reporting that 73% of consumers saw friendly customer service representatives as a major factor that would convince them to stick to a brand, you could say doubly so as far as your company is concerned.
Live Chat can be a great customer service solution.
However there are certain habits that can be better than others when using web chat to get the best results in customer satisfaction.
Minimal effort is definitely the way forward, and as good a reason as any for your company to stand out. You must remember that using a live chat system all that your visitors will receive are words on the page.So make sure you respond within 30 seconds to every chat to ensure visitors aren’t left waiting.Customer Service can be measured accurately on the amount of effort made by the customer service agent themselves.It’s not difficult to be polite, and it could mean the difference between keeping a customer and never seeing them again.Exceeding expectations can make you stand out as a company where customer service is concerned.